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Faq

Frequently Asked Questions

All our pottery is handcrafted using high-quality, locally sourced clay. Our artisans use traditional Moroccan techniques and natural glazes to ensure durability and authenticity.

Yes! Every piece in our collection is handcrafted by skilled Moroccan artisans, ensuring that no two items are exactly alike. Each product carries unique patterns, textures, and the artistry of generations.

We recommend hand washing with mild soap and avoiding dishwashers and microwaves to preserve the intricate details and longevity of each piece.

Currently, we ship to France, Belgium, Germany, Netherlands, Spain, Italy, UK, Portugal, and the USA. If your country is not listed, feel free to contact us for shipping options.

We take great care in packaging our fragile items, but if your order arrives damaged, please contact us within 48 hours with photos, and we’ll arrange a replacement or refund.

Yes, we accept returns within 14 days of delivery, provided the item is unused and in its original packaging. Custom-made items are non-refundable.

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