Refund & Returns Policy
At Medina Creatif, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and refund process. Please read our policy below for details.
1. Return Eligibility
We accept returns within 14 days of delivery under the following conditions:
✔️ The item must be unused, undamaged, and in its original packaging.
✔️ Custom-made or personalized items cannot be returned or refunded.
✔️ Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
2. How to Initiate a Return
To start a return, please follow these steps:
1️⃣ Contact Us at [Your Customer Support Email] within 14 days of receiving your order.
2️⃣ Provide your order number and a brief explanation of why you wish to return the item.
3️⃣ We will send you return instructions, including the shipping address.
Once we receive and inspect the returned item, we will process your refund.
3. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong product:
✔️ Contact us within 48 hours of delivery with photos of the damaged or incorrect item.
✔️ We will arrange a replacement or issue a full refund, including return shipping costs if required.
4. Refund Process
✔️ Once we receive your returned item, we will process the refund within 5-7 business days.
✔️ Refunds will be issued to the original payment method.
✔️ Shipping fees are non-refundable, except in cases of damaged or incorrect items.
5. Non-Returnable Items
❌ Custom-made or personalized items.
❌ Items that have been used, washed, or altered.
❌ Items returned without prior authorization.
Need Help?
If you have any questions about returns or refunds, feel free to contact us at [Your Support Email]. Our team is happy to assist you!
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